Shipping and Returns

Standard Shipping & Delivery

We partner with Australia Post and associated couriers to ensure your wine arrives safely.

Delivery Timelines & Tracking

  • Dispatch: Once your order clears our internal processing, we will email you a tracking ID.

  • Delivery Window: We aim to have your wine delivered within 10 business days.

  • Packaging: Our wines are packed in secure, padded, transit-safe packaging. While breakages are incredibly rare, your bottles are fully protected on their journey.

Shipping Rates & Bundled Savings

To guarantee your precious cargo arrives undamaged, we invest heavily in robust, premium packaging and reliable courier networks. As a small business, we cannot absorb the full cost of shipping single bottles, but we are delighted to heavily subsidise the postage when you stock up!

Our shipping rates across Australia (any varietals or mixed packs) are structured as follows:

Order Size Shipping (AUD) Savings

1-2 Bottles $23 Standard Rate

3-Pack $15 15% Off

6-12 Pack FREE ‍ Complimentary

Tip: Bundling a 6 or 12-pack is the best way to get your wine delivered straight to your door with zero shipping fees!

Important Legal & Delivery Requirements

Because we are shipping alcohol, we strictly adhere to Australia Post policies and liquor licensing laws:

  • Signature Required: Wine cannot be left unattended at a premises. It must be signed for in person.

  • Age Verification: The recipient must be over 18 years of age. If the person receiving the delivery looks under 25, valid photo ID will be required.

  • Missed Deliveries: If no one is home to sign for the package, the courier will leave a card, and your order will be held securely at your local Post Office for collection.

Pick-Up & Local Delivery Options

Free Vineyard Pick-Up (Tea Tree)

For those lucky enough to be in or visiting our beautiful Tea Tree neighbourhood, we love welcoming you to the property.

  • At Checkout: Select [Pick up at Vineyard] (Free).

  • Next Steps: Please leave your contact details during checkout, and we will get in touch with you personally to arrange a convenient time for your collection.

Hobart City Centre Pick-Up

If you are based in or visiting the city, we offer a convenient, discounted collection option right in town.

  • At Checkout: Select [Pick up in Hobart] ($10 fee).

  • Next Steps: Leave your contact details, and we will coordinate with you directly to set up a collection day and time.

Local Suburbs Delivery

We provide a discounted delivery service straight to your door across Hobart’s Northern and Eastern suburbs.

  • At Checkout: Select [Local Delivery] ($10 fee).

  • Next Steps: Leave your contact details so we can arrange a delivery window.

  • Please note: If your delivery address falls outside our regular local delivery boundary, don’t worry—we will contact you directly to figure out the best alternative option to get your wine to you.

Returns & Quality Guarantee

At Birdhill, our wines are a reflection of our unique site, season, and climate. We stive to create a quality product for your enjoyment, though we appreciate that wine preferences are deeply personal. If a particular bottle isn't to your taste, we highly encourage you to explore our other styles or look forward to what the next vintage brings.

However, if you are dissatisfied with the quality of your product, we are fully committed to making it right under the following guidelines:

Damaged or Tampered Deliveries

If your order arrives damaged or shows signs of tampering, we will gladly offer a full refund or a replacement (subject to stock availability).

  • Action Required: Please contact our orders team via our Contact Us page within 7 days of delivery.

  • Next Steps: We will promptly investigate the issue and arrange your replacement or refund.

Suspected Wine Faults

We take quality control seriously. If you believe your wine has a specific technical fault, we kindly ask that you retain the bottle and return a sample of the wine to us. This allows our team to carry out a proper evaluation.

Return Window & Shipping Logistics

  • Timeframe: Returns can be initiated up to 2 weeks (14 days) from your original purchase date.

  • Packaging: Products must be returned in their original box or similar secure, protective packaging.

  • Australia Post Returns: If you need to return wine via Australia Post, please reach out to us first. We will generate a parcel returns label for you, which you can easily print at home or at your local Post Office.

Processing Your Refund or Exchange

Once your return is received at our end, our team will assess it (typically within 72 hours).

  • Approved Refunds: If a refund is approved, it will be processed immediately to your original payment method.

  • Timeline: Please note that depending on your financial institution, it may take an additional 2 to 10 business days for the credit to clear and reflect in your account.