Privacy Policy

Last Updated: 22nd June 2026

Website: www.birdhillvineyards.com

Entity: Birdhill Vineyards

Birdhill Vineyards (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website, www.birdhillvineyards.com (the “Site”), and to all products, memberships, and services offered by Birdhill Vineyards.

1. Personal Information We Collect

We collect personal information to provide a secure, efficient, and customized shopping experience. We collect two primary types of data: Order & Account Information (provided directly by you) and Device Information (collected automatically).

Information You Provide Directly

When you visit the Site, register an account, fill out a webform, or make a purchase, we may collect the following personal information:

  • Identity & Contact Details: Name, email address, billing address, shipping address, and phone number.

  • Account Credentials: Information associated with creating a customer account to improve customer service and speed up checkout.

  • Purchase & Subscription Details: Specifics regarding your orders, transaction history, invoices, line items, membership details, and product weights.

  • Webform Submissions: Data or queries you submit via online forms in order to track and respond to your requests.

Information Collected Automatically (Device Information)

When you visit and navigate our Site, certain technical data is automatically collected to power our site analytics and ensure platform security:

  • Device & Network Data: Information about your web browser, network, device type, time zone, and your IP address.

  • Navigation & Behaviour History: The web pages you visited prior to coming to our website, pages viewed while on our website, internal links clicked, scrolling behaviour, search terms used, and timestamps.

2. How We Collect Personal Information

We collect personal information directly from you wherever possible. However, because our Site is hosted by Squarespace, we also receive and process data through our platform's integrated technologies:

  • Cookies & Tracking Technologies: Small text files downloaded to your device when you access our website.

    • Necessary Cookies: Always active to allow Squarespace to securely serve the website to you.

    • Analytics & Performance Cookies: Dropped on your device only when you acknowledge and accept our cookie banner, allowing us to view site traffic and activity.

  • Log Files, Web Beacons, & Pixels: Electronic files used to record actions occurring on the Site, date/time stamps, and browsing patterns.

  • Google Places API: During checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API to suggest accurate addresses and smooth your checkout experience.

3. Why We Collect and Use Your Information

Birdhill Vineyards collects and uses your personal information for the following purposes:

  • Order Fulfillment: To process transactions, calculate automated taxes, generate branded invoices, manage payment history, arrange shipping, and deliver physical products.

  • Customer Support & Account Management: To help us manage our relationship with you, customize customer service, and facilitate secure member site access.

  • Operational & Transactional Communications: To send necessary system emails regarding your account activity (e.g., account creation, password resets) or order status (e.g., purchase confirmations, shipping updates). It is not possible to unsubscribe from these operational messages.

  • Abandoned Cart Recovery: If you enter your email address at checkout or are logged into your account, add an in-stock item to your cart, and leave the site without finishing, you will receive an automated email within 24 hours linking back to your cart. You can unsubscribe from these reminders at the bottom of the email.

  • Site Optimization & Analytics: To review site traffic, assess the performance of our platform, protect against malicious activity, and improve our wine and services.

4. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information to others. To operate our business and fulfil our commitments to you, we share limited, required data with trusted service providers:

  • Squarespace: Our website hosting, commerce platform, and online store service provider. We provide your information to Squarespace so they can deliver hosting, analytics, shipping tools, and invoicing services to us.

  • Payment Processors (Squarespace Payments & Stripe): We use Squarespace Payments as our native payment solution, which utilizes Stripe for payment processing and automated tax calculations. Your payment data is securely handled directly by them and is not stored on Birdhill Vineyards' servers. You can read Stripe’s privacy policy at https://stripe.com/privacy.

  • Fraud Monitoring (Sift): Squarespace Payments integrates with Sift to provide fraud monitoring and detection services to protect transactions. You can read Sift’s privacy policy at https://sift.com/service-privacy.

  • Shipping & Courier Partners: We share your delivery details (name, address, phone number, package weight) with our chosen shipping service providers to ensure accurate delivery of your wine.

  • Legal Obligations: We may disclose your information to government or regulatory authorities where required by law, including compliance obligations under the Liquor Licensing Act 1990 (Tas).

5. Data Security & Retention

Security Measures

We adopt appropriate security and data handling practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive data exchanged between you and our website is transmitted over an SSL-secured connection and is fully encrypted.

Data Retention

When you place an order through the Site, we maintain your Order Information and purchase history for our tax and legal records unless and until you ask us to delete this information.

6. Your Rights: Access, Correction, and Cookie Control

Access and Correction

You have the right to request access to, or correction of, any personal information we hold about you. If you have an account, you can update your details directly, or you can contact us using the details below. We will respond within a reasonable timeframe and may require identity verification before modifying or releasing data.

Controlling Cookies

You can configure your web browser to refuse or block cookies or visit resources like http://www.allaboutcookies.org for details on how to disable them. Please note that if you disable required cookies, certain core components of our online store and checkout may not function properly.

7. Complaints

If you have any questions or concerns regarding how we manage your personal information, please reach out to us directly. We take privacy seriously and will investigate and respond to all complaints promptly.

If you are unsatisfied with our response, you retain the right to contact the Office of the Australian Information Commission (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

8. Contact Us

For more information about our privacy practices, or if you would like to exercise your data access rights, please contact us:

Birdhill Vineyards Attention: Privacy Compliance Officer

Email: info@birdhillvineyards.com

Mailing Address: 12 Rosewood Lane, Tea Tree TAS 7017

Phone: 0487578602